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no cashback email

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mmms
Newbie
Posts: 4
Registered: 2 weeks ago

no cashback email

Hi

When i signed up in August there was a reward as part of the offer for joining plusnet. Looking around I should have received an email 10 days after I went live to claim it. I have not received this and whenever I look to do a live chat to talk to someone about this it says live chat is currently unavailable. Please can someone message me or respond to this post to let me know what is happening.

12 REPLIES 12
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: no cashback email

 

Hi @mmms

 

Thanks for getting in touch.

 

I've checked your username and email address against our cashback database and can't find any record of your cashback eligibility.

 

Could you please confirm how you signed up for the service? Eg, was it directly through our website, an affiliate etc?

 

Did you receive any correspondence confirming your cashback reward other than the email that you're chasing here?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
mmms
Newbie
Posts: 4
Registered: 2 weeks ago

Re: no cashback email

Hi @RandallFlagg 

 

I looked on compare the market at the time and it was showing an offer on there. I then clicked the link to take me to your website which it also had the offered showing on it and completed my transaction through your website.

 

I did not receive any correspondence with regard to the offer. When I have done this sort of offer before with other companies most of the time I have not seen anything until a message is sent through to say your now eligble to claim your free gift/reward. Hence the reason I am now enquirying after looking at what others have said about how long after activation you should reveice it. I signed up on 28/8 if that helps at all.  

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,047
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: no cashback email

Hi @mmms, thanks for getting back to us.

 

Having looked at the account I think I have an idea of what may have happened here, can you please just confirm the offer you signed up on and advise what the cashback amount was so we can look into this further?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
mmms
Newbie
Posts: 4
Registered: 2 weeks ago

Re: no cashback email

Hi Lauren

I believe it was the £70 reward card but cannot be 100% sure as I never took a screenshot or wrote it down at the time.

Many thanks
Plusnet Help Team
Plusnet Help Team
Posts: 1,047
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: no cashback email

Fix

Hi @mmms, thanks for getting back to me. Due to containing some account specifics, I have provided a more detailed response on the account here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
mmms
Newbie
Posts: 4
Registered: 2 weeks ago

Re: no cashback email

Lauren

Thank you for resolving the issue.
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 284
Registered: ‎01-01-2012

Re: no cashback email

Glad to hear it's sorted @mmms

If you have any further issues just let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lisa28
Newbie
Posts: 3
Registered: Monday

Re: no cashback email

Hi Lauren,

 

I signed up on the 9th September and also participated in a cashback reward offer however I have had no email regarding this offer and was told I would receive an email within 10 days of my broadband being live.

 

Can you please chase this for me?

 

Lisa

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Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: no cashback email

 

Hi @lisa28

 

Thanks for highlighting this - I've raised a ticket with your redemption link here.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Weybourne9
Newbie
Posts: 2
Registered: Wednesday

Re: no cashback email

Hi,

I have also tried the chat online option to chase my cash back deal but constantly busy - signed up for 18 months for £60 cash back but do not know how to claim. Can you help/ process? Thanks

Weybourne9
Newbie
Posts: 2
Registered: Wednesday

Re: no cashback email

Thanks, received support email and resolved.

Plusnet Help Team
Plusnet Help Team
Posts: 675
Thanks: 89
Fixes: 35
Registered: ‎23-01-2018

Re: no cashback email

That's great to hear @Weybourne9

 

Should you require further assistance, please feel free to give us a shout. 

 

Kind Regards

 

Ollie 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team