new phone line in but no space at bt green box for connection
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new phone line in but no space at bt green box for connection
15-08-2016 7:42 PM - edited 15-08-2016 9:43 PM
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hi my mother in law had a new phone line put in today only to be told no space at box so have to wait she ordered fiber 80/20 any idea what will happen now she has had text telling her that we are looking in to it any help would be nice she had to wait three weeks for install please
Re: new phone line in but no space at bt green box for connection
16-08-2016 10:47 AM
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Hi firebird1000,
Thank you for getting in touch with us regarding this issue. It sounds like there is capacity issues for fibre and it needs to be increased. In the meantime if you get you're mother in law to contact us on 0800 013 2632 then press option 1 then option 2 we can get this reset to ADSL so she will have a connection and then it will just be on a waiting list for capacity to increase from our suppliers.
Re: new phone line in but no space at bt green box for connection
16-08-2016 8:51 PM
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ok thank u for the reply there just to let u know there is no dial tone on the phone any ideas / all so i will be there tomoz i hope i will be able to ring plus.net from the land line ???????
Re: new phone line in but no space at bt green box for connection
17-08-2016 2:39 PM
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Sorry to hear there's currently no dial tone on the line, if the orders have completed I'd recommend going through the troubleshooting guide here: https://www.plus.net/help/phone/phone-line-troubleshooting/
If you'd like to PM me the username for the account in question I'd be happy to have a look from our side as well.
Re: new phone line in but no space at bt green box for connection
18-08-2016 7:27 PM - edited 18-08-2016 7:29 PM
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hi there again just to let u know been to day and rang up plusnet to find it has not been connected to to green box as no space openreach did not let plustnet know that there were no spaces so an openreach engineer will go round monday but ok for fiber 80/20 when the line is active : how they will get it to work i hope ????
Re: new phone line in but no space at bt green box for connection
23-08-2016 12:02 AM
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hi we now have a phone line up and running but no fiber broadband we have to wait for a review of the 80/20 fiber i feel a bit bad as i got the mother in law to sign up with plus net in the first place /see what happens tomoz i hope they do not let her down if so may have to look else where
Re: new phone line in but no space at bt green box for connection
23-08-2016 9:26 AM
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If there are no spare connections in the cabinet you will find that all other ISPs are in the same state and all you will do is lose your place in the queue. The only alternative is if Virgin cable is available.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: new phone line in but no space at bt green box for connection
23-08-2016 8:34 PM
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hi been on the phone to u for a hour just got to talk to some one now / are well got to wait till tomoz to find out if the fiber ever gets on line /just 2 mins to find out no luck good job she has MIFI three network as no internet would be pos
Re: new phone line in but no space at bt green box for connection
26-08-2016 9:08 PM
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hi there just let you know i have been with 7 our more broadband providers in my time but when they keep saying after midnight which has gone on since tuesday and guess what ZERO and ZERO all they do is blame openreach well i am going round tomoz to see if it is working
Re: new phone line in but no space at bt green box for connection
on 27-08-2016 8:50 PM - last edited on 27-08-2016 10:55 PM by Strat
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still no luck still after midnight now you are taking the [-Censored-] and blaming openreach i thought you as a company took control off access port /like when you do not pay the bill /i dont think i will recommend any one else were they need a new phone line install
Moderator's note by Dick (Strat) Avoidance of swear filter removed.
Re: new phone line in but no space at bt green box for connection
30-08-2016 7:30 PM
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ok there but still no luck when you take a customers money and only get phone line no broadband it is not good way to run a service i think it is selling before there is any thing to sell on the fiber broadband
Re: new phone line in but no space at bt green box for connection
31-08-2016 9:18 AM
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I believe that the email address tied to this forum name doesn't link to your Plusnet account. Are you ok to PM your username?
Matty
Re: new phone line in but no space at bt green box for connection
01-09-2016 2:00 PM
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hi there have pm you twice with no reply
Re: new phone line in but no space at bt green box for connection
01-09-2016 2:17 PM
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You sent me 3 PMs, but I'd left the office by then. Thanks for letting me know her details.
I have chased your order up, and we're being told to stick by the resolution date that we already have. Apologies for the ongoing delays, but we'll keep Ticket: 132480016 updated.
Matty
Re: new phone line in but no space at bt green box for connection
01-09-2016 2:30 PM - edited 01-09-2016 4:13 PM
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ok so i will take that 5 off October at the rate is going that may be the new delay date it all so feels like you have been sold half off a product it would not happen at currys like a pc with no motherboard in it then get told to wait for them to make it
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