new connection

[#1]

my new plusnet account is supposed to go live today but im still on my old talktalk anyone any ideas on when my plusnet may become active

[#2]

Unfortunately the orders failed and no notification was generated on your account.

I do sincerely apologise for the lack of communication on this. I'll get the order re-placed for you and raise a new ticket on the account regarding this.

[#3]

so what happens next

[#4]

Oddly the same thing that happened to me last Friday.... I'm hopeful that by close of tomorrow I might actually have broadband again. 

[#5]

I've replaced the orders and we're monitoring these via a ticket on the account, where updates will be provided.

[#6]

so will my current supplier stay active until this problem is sorted out or am i going to lose my phone and internet

[#7]

got to say im very confused by all this lol

[#8]

Your current provider should continue to provide a service until our order completes.