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my router has not arrived

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Plusnet Help Team
Plusnet Help Team
Posts: 163
Thanks: 42
Fixes: 18
Registered: ‎31-03-2020

Re: my router has not arrived

Thanks for the reply @Jamesy, it's no problem at all. Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
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Hooked
Posts: 8
Registered: 3 weeks ago

Re: my router has not arrived

Meanwhile I am still without the promised router! Weeks going by and no-one progressing things at Plusnet. It’s clear the router isn’t in the post as it would have been delivered by now. I’ve had a letter from over the Atlantic in less time! The router had only 12 miles to travel down the M1. Quite why Plusnet can’t send me one. I don’t know why they keep waiting. Waiting for what exactly 🤷‍♀️ I’m on hold til Friday Why on hold. Get me off hold and send my router! I tried to log into my account this morning but my log in details were not recognised. I am getting an uneasy feeling about Plusnet.
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Hooked
Posts: 8
Registered: 3 weeks ago

Re: my router has not arrived

The router posted yesterday arrived today!    Hallelujah 🙂

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Hooked
Posts: 7
Fixes: 1
Registered: 3 weeks ago

Re: my router has not arrived

Well done, you should be able to get yourself up and running now. It must have gone the long way round.
Cheers, Jamesy
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Hooked
Posts: 8
Registered: 3 weeks ago

Re: my router has not arrived

Hi! 🙂 

 

I can’t have been posted. The replacement router arrived the morning after being posted 

I have internet.,  yay 😀. I set it up and all working except my non-WiFi pc. Got to hook that back up somehow. Scratches head 😁