my order and phone and fibre going live help request PLZ
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my order and phone and fibre going live help request PLZ
23-04-2018 1:55 PM
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hi mods and helpers
please can you look into my account and help keep everthing on track.
the status hasnt moved and just want things on track if there is a problem that you can see please let me know as we can liaise to get all corrected
i dont want this taking more than it needs to
Re: my order and phone and fibre going live help request PLZ
24-04-2018 9:54 AM
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modes please update
49 views no replys
Re: my order and phone and fibre going live help request PLZ
24-04-2018 10:28 AM
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Hi there.
From what I can see it looks like our automated system didn't put your order through to our suppliers correctly. I've now manually placed the order and your phone service should go live tomorrow.
Once this is done, we'll place your fibre order and we'll let you know when this should activate.
Apologies for any inconvenience caused by the delays.
Re: my order and phone and fibre going live help request PLZ
24-04-2018 11:00 AM
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oh thank you
i know something didnt seem right please keep an eye on things on the fibre side as well
Re: my order and phone and fibre going live help request PLZ
24-04-2018 11:02 AM
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Re: my order and phone and fibre going live help request PLZ
24-04-2018 2:00 PM
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Re: my order and phone and fibre going live help request PLZ
24-04-2018 5:41 PM
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oh you people are fantastic, wasnt expecting this kind of service this is way beyond
thanks for all the hard work
just a heads up if the fibre is going active 48 please try and get that new router out to me ASAP
Shouts out to the team
extra shouts to GANDALF
Re: my order and phone and fibre going live help request PLZ
24-04-2018 6:38 PM
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No problems at all.
Looks like the phone line was recently stopped by a previous provider so it was a fairly straightforward process to reactivate it. As your fibre order will need an engineer to complete external work, and these type of orders bear a standard lead time of 5 working days, we've got plenty of time to get your router out to you.
Hopefully your fibre service will be ready on the 1st May, but it can be pushed back as it's subject to engineer availability.
We'll confirm this shortly.
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