move dates issues and rude staff!!!!!
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Re: move dates issues and rude staff!!!!!
02-05-2019 9:10 AM
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Plusnet are a joke!
Re: move dates issues and rude staff!!!!!
02-05-2019 1:22 PM - edited 02-05-2019 1:23 PM
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Hi @chodgson I apologise for the discrepancy with the information regarding your refund. My colleague is currently looking into this for you with our Billing department and will be in touch by the end of day.
Re: move dates issues and rude staff!!!!!
02-05-2019 4:57 PM
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Re: move dates issues and rude staff!!!!!
02-05-2019 6:07 PM
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Hello Chodgson,
I am deeply sorry for the confusion over your account and for the experience you have had. I would like to assure you we would never keep monies that is owed to any customer, whether they are still connected to our service or have since left us.
I can see that there has been many methods of communication utilised which is absolutely understandable due to the undue stress this is causing you, however we would like to keep ownership in one place. My colleague Ollie is dealing with the issue and has provided a current update here. If you have any questions or concerns you can contact him directly via that ticket.
Re: move dates issues and rude staff!!!!!
14-05-2019 2:04 PM
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Re: move dates issues and rude staff!!!!!
14-05-2019 2:41 PM
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I'm so sorry for the issues with this. I can see Anoush escalated the request for a new cheque to the correct address yesterday so that should be being processed today.
We know you've had a poor experience and I'm taking onboard the feedback you've mentioned, I am looking into that in depth at present and will be passing that on internally.
Re: move dates issues and rude staff!!!!!
17-05-2019 9:54 AM
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It is a disgrace how you treat customers!
Re: move dates issues and rude staff!!!!!
17-05-2019 12:11 PM
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Re: move dates issues and rude staff!!!!!
17-05-2019 12:30 PM
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