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line activated - when will broadband be activated?

emzmc
Dabbler
Posts: 15
Thanks: 1
Registered: ‎17-10-2016

line activated - when will broadband be activated?

Can you tell me if my fibre broadband activated yet
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: line activated - when will broadband be activated?

Assuming I'm looking at the right account, your fibre order completed yesterday afternoon and you're now connected on it.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
emzmc
Dabbler
Posts: 15
Thanks: 1
Registered: ‎17-10-2016

Re: line activated - when will broadband be activated?

In my account order summary the fibre says 'complete' but should say active
emzmc
Dabbler
Posts: 15
Thanks: 1
Registered: ‎17-10-2016

Re: line activated - when will broadband be activated?

Also I haven't had an email confirming the activation
Browni
Aspiring Hero
Posts: 2,595
Thanks: 985
Fixes: 54
Registered: ‎02-03-2016

Re: line activated - when will broadband be activated?

I've just checked my account summary and it shows 'Complete' next to my broadband product.

The next line for the cessation charge shows 'Activated'

BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: line activated - when will broadband be activated?

Hi @emzmc,

This also means that is active as your product change has completed and is now activated.