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line activated - when will broadband be activated?

emzmc
Hooked
Posts: 7
Thanks: 1
Registered: 17-10-2016

line activated - when will broadband be activated?

Can you tell me if my fibre broadband activated yet
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,639
Thanks: 624
Fixes: 159
Registered: 05-04-2007

Re: line activated - when will broadband be activated?

Assuming I'm looking at the right account, your fibre order completed yesterday afternoon and you're now connected on it.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
emzmc
Hooked
Posts: 7
Thanks: 1
Registered: 17-10-2016

Re: line activated - when will broadband be activated?

In my account order summary the fibre says 'complete' but should say active
emzmc
Hooked
Posts: 7
Thanks: 1
Registered: 17-10-2016

Re: line activated - when will broadband be activated?

Also I haven't had an email confirming the activation
Browni
Seasoned Champion
Posts: 1,519
Thanks: 429
Fixes: 35
Registered: 02-03-2016

Re: line activated - when will broadband be activated?

I've just checked my account summary and it shows 'Complete' next to my broadband product.

The next line for the cessation charge shows 'Activated'

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: line activated - when will broadband be activated?

Hi @emzmc,

This also means that is active as your product change has completed and is now activated.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team