Hi there, I have just completed my order and requested to switch from vodafone to plusnet on 29/9/21 as it is my end date with vodafone. I have received confirmation that landline transfer is due to happen on 27/9/2021. I need Plusnet to avoid any transfer before my selected date 29/9/21 otherwise I will be charge early exit fees from vodafone. In my account area there are no information about the landline/broadband switch, I cannot see any date nor modify anything. can someone help with this?
Fixed! Go to the fix.
Re: landline transfer to plusnet is due to happen before selected switch date
@vincepa Welcome to the forum.
If you check you will probably find that you pay for your Vodaphone service a month in advance. Consequently your contract is already paid up.
Assuming that this is correct the most this should cost you is the loss of the last two days of using the Vodaphone service, for which you have already paid.
Switches rarely happen on the preferred day due to Openreach technician availability.