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landline number changed when moved from John Lewis

nonplused
Newbie
Posts: 1
Registered: ‎17-11-2022

landline number changed when moved from John Lewis

I have just migrated from John Lewis on closure. I was promised by email and numerous long phone calls to customer services that my number would remain the same...but of course someone thinks differently and I have now been given a new number! I have been trying since the 26th Oct to get this rectified and still no joy. I am really tired of the inability of Plusnet to sort the problem that they caused. Can somebody please help?

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,697
Thanks: 5,203
Fixes: 418
Registered: ‎30-06-2016

Re: landline number changed when moved from John Lewis

Moderators Note

This topic has been moved from Home Phone to My Order

Moderator and Customer
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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: landline number changed when moved from John Lewis

Hey @nonplused,

I'm really sorry to hear about your experience. I've had a look over the account this morning and I'm glad to see that the number now seems to have been updated/retained. Just let us know if there's anything else that we might be able to assist with and I'll be happy to help out Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team