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lack of communication

bigal6
Newbie
Posts: 2
Registered: ‎27-07-2019

lack of communication

 

Hi. After a long and not very satisfactory phone call to PlusNet Services on the 20th July, I was assured by them that I would receive an email, a phone call and a text to confirm my Broadband installation date.  Today is 27th July and I have heard nothing at all. Has anyone else experienced this type of service?

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 493
Thanks: 67
Fixes: 38
Registered: ‎02-05-2017

Re: lack of communication

Hi @bigal6, thanks for getting in touch.

 

I am sorry for the lack of communication there has been surrounding the orders. It looks like there has been a delay with the progression of the order as our suppliers are advising external work needs to be completed before they can assign an engineer out. As it's the weekend, I'm afraid I'm unable to provide a further update from the suppliers in regards to the next steps. However, as I'm back in the office tomorrow I'll contact them tomorrow morning and update you accordingly via the open support ticket on the account.

 

Let us know if you need anything else in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
bigal6
Newbie
Posts: 2
Registered: ‎27-07-2019

Re: lack of communication

Thanks for your attention to my post.