joining tomorrow?
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joining tomorrow?
05-04-2020 12:09 PM
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Hi
I signed up on 22 March for ADSL, my old ISP TalkTalk says my switch over day is 6 April and their service will end then (Tomorrow!)
I have had no messages from plusnet and can't get through on the phone of chatbot.
Will the plusnet service start tomorrow?
When will the router arrive?
Re: joining tomorrow?
06-04-2020 8:58 AM
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bump
My TalkTalk line is still working, though I'm expecting it to drop at any minute.
Still no words from Plusnet.
I my connection is cut off from TalkTalk, how am I supposed to communicate with Plusnet with no internet and no phone line?
This is very poor, a simple message about what happening would be nice.
Re: joining tomorrow?
08-04-2020 9:54 AM
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Hi there,
Sorry for the delay in getting back to you, we're advising against bumping threads as it's against forum rules and causes further delays in picking up posts.
It looks like TalkTalk have ceased the service unfortunately and that's stopped our orders from progressing. We'll need to get new orders placed for you to activate new services.
I've picked that up myself and will update your account here with further information before the end of the day: https://www.plus.net/wizard/?p=view_question&id=200679615
Re: joining tomorrow?
15-04-2020 11:03 AM
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Still no word from Plusnet about when the switch over will happen.
I do get messages from TalkTalk, say they are happy I'm staying with them!
TalkTalk are now charging me £30 a month for ADSL because I'm out of contract.
Should I cancel the order and try another ISP?
What is happening?
Re: joining tomorrow?
15-04-2020 12:13 PM
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Hey!
Just got a message from Plusnet!
"
Hope you are well, I called and was unable to leave a voicemail the reason for my call, Was to advise the orders we have placed have rejected due to our system failing to connect the broadband order with the phone order. I can see you need an engineer visit for a new line installation. Because of the COVID-19 pandemic the installation dates for internal line installations are starting from the beginning of June due to the new rules that Openreach have put in place to protect their engineers and our customers. If you'd like to proceed with the new line installation please keep this information in mind. We shall try placing your order again in 24 hours. If this error appears to happen again we shall do a phone only order once this complete we shall then place a broadband order . We shall only do this at the 3rd attempt of ordering. Any queries our contact details are below Phone:: 0800 022 3300. or Plusnet Member Centre: https://www.plus.net/my.html Kind regards, Lindsey Robinson
I don't know why I need an engineer, ADSL to ADSL should just be a switch over, anyway, something is happening!
Re: joining tomorrow?
15-04-2020 3:58 PM
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Thanks for getting back to us @savemedo
I'm not sure why that advice was given as I can see there's an active line which we can take over.
I've replaced the orders for you as my colleagues orders had failed and we'll confirm a transfer date in the next 24 to 48 hours
Re: joining tomorrow?
15-04-2020 6:39 PM
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Hi
I'll keep my fingers crossed!
Re: joining tomorrow?
16-04-2020 9:31 AM
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Just to let people know...
I got the following email today 16 April - I signed up 22 March, so you are looking at 5 to 6 weeks wait even for ADSL to ADSL switchover, that is assuming it actually happens!
Re: joining tomorrow?
16-04-2020 12:30 PM
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Good morning
I have updated the ticket which we have been updating, you can view this Here
Thanks
Jo
Re: joining tomorrow?
16-04-2020 12:42 PM
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Hi
"
Help Assistant
Ask a question or view your answers
There was an error
We were unable to access your ticket information.
Your link isn't working, like your company.
How do I cancel my order?
Re: joining tomorrow?
16-04-2020 2:56 PM
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Re: joining tomorrow?
29-04-2020 2:50 PM
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Re: joining tomorrow?
01-05-2020 1:23 PM
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Hello there @savemedo,
We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, leave us a message on this thread and we can go from there.
Thanks.
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