how do you intend to rectfy the mess you have me in
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how do you intend to rectfy the mess you have me in
26-01-2019 10:00 PM
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Re: how do you intend to rectfy the mess you have me in
27-01-2019 8:08 AM - edited 27-01-2019 8:15 AM
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I'm sorry to see what's happened here.
Unfortunately we weren't able to let you know proactively about the order being cancelled. That's something we're looking to improve on in future in the way that our automated systems handle such orders.
I'm sorry to see that you've decided to give another provider a try so I sincerely hope that goes smoothly for you.
Re: how do you intend to rectfy the mess you have me in
27-01-2019 12:25 PM
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What feelings would you experience when you don't have that internet access.
Do you think I would feel sorry about your situation, nah. I wouldnt give a hoot because it doesn't affect me in the slightest.
So you telling me that you are sorry about the situation I'm in carries no weight in my eyes, because you are not affected by it, you have no idea how I'm feeling,or how it affects me.
Sorry doesn't make me feel any better about the situation, I need others to be proactive in solving the situation. But one thing I do know, this will be solved to MY satisfaction. Don't think for a moment that I will give up in the end and succumb through exhaustion. I am a determined person as plusnet will soon find out. When I know I'm in the right I will pursue every avenue available to me.
Re: how do you intend to rectfy the mess you have me in
27-01-2019 12:49 PM
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Hi there,
Thanks for getting back to us, unfortunately as you've cancelled with us I can't see anything we could potentially do to rectify the situation.
How could we resolve this to your satisfaction?
Re: how do you intend to rectfy the mess you have me in
27-01-2019 1:50 PM
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Personally my character is of the nicest person you could meet, but where I'm wronged I will go all out to correct any wrongdoing or inconvienience which comes my way. Plusnet has inconvienienced me in respect of failing to provide me with a service.
I have been left without a service since 25/1/2/19 and will be further inconvienienced up until 8/02/2019.
I'm just of the phone to another provider who will be in contact with you to arrange the service you couldn't provide to be transfered.
Quote:
How can we resolve this to your satisfaction.
Since 25/01/19 you have inconvienienced me by leaving me without a service which will continue up to 8/02/2019.
So this will incur me with costs, to get online I will need a broadband dongle I will have to pay for data up till 8/02/2019.
I want recompense from plusnet to cover those costs. That will give me satisfaction. It's either that or a small claims will be forwarded to plusnet.
Re: how do you intend to rectfy the mess you have me in
28-01-2019 10:21 AM
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