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how do i contact plusnet regarding the start date of my contract

sunshinewelly
Newbie
Posts: 3
Registered: ‎16-06-2020

how do i contact plusnet regarding the start date of my contract

i switched over from BT yesterday and picked a future date for the switch so it consider with my end of contact with BT

however plusnet have picked an earlier date and i have now been told by BT that i will have to pay charges for breaching my contract by terminating it earlier .

 

its only 7 days but its not a good start by plusnet

2 REPLIES 2
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 218
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: how do i contact plusnet regarding the start date of my contract

Hi @sunshinewelly, welcome to the forums. Please bear in mind when we notify providers to arrange a transfer these are provisional dates and can be changed. I've sent some further information via email in relation to your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 30,195
Thanks: 3,224
Fixes: 495
Registered: ‎14-04-2007

Re: how do i contact plusnet regarding the start date of my contract

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 85.0.2 (64-bit)