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help

carolohara89
Browser
Posts: 1
Registered: ‎23-05-2018

help

hi im recently had plusnet installed.ive tried alsorts to gt connected but it says i am and i need to sign in.i have did all the necessary details but i stil cant sign in?
2 REPLIES 2
Mav
Moderator
Moderator
Posts: 21,539
Thanks: 4,407
Fixes: 501
Registered: ‎06-04-2007

Re: help

Moderator's note:

Thread moved from General Chat to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: help

Hi Carol, 

 

I'm really sorry to hear that you are having issues getting connected. 

 

There are a couple of things we need to try first to help get you set up. 

 

1. 

 

- Open a web browser 
- Go to 192.168.1.254 
- Log in to the router if prompted (the username and password are printed on the router) 
- Go to the broadband or connection settings 
- Change the connection username and password to your username@plusdsl.net and your account password 
- Click connect  

 

2. 

 

 

If this doesn't work it may be worth resetting your password via the forgotten password page on the member centre. 

Please click here for help with this. 

 

Let us know how you get on. 

 

Thanks.