fibre upgrade due today but hasn't happened. no router.
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fibre upgrade due today but hasn't happened. no router.
28-07-2020 5:55 PM
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hi
i ordered an upgrade form broadband unlimited to fibre which was due to switch over today. however nothing has happened and i haven't recieved my router nor have i had an email to say it's been dispatch. please could i have an update? when can i expect to have my router and fibre?
thanks
line activation delay
18-03-2019 11:30 AM
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Thanks
Re: line activation delay
18-03-2019 1:59 PM
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Hi @Jessbarnes
Welcome tot he forums.
Sorry to hear you've not been kept updated.
I've spoken to our suppliers and then have made me aware that the next update on your order will be on the 20/03/2019 - this is due to a delay in our supplier workflow.
Please accept my apologies, and thank you for the patience and understanding you have shown whilst we have been working on this issue.
I have opened a ticket with our provisioning team https://www.plus.net/wizard/?p=view_question&id=188474045 where our suppliers update will be added.
Kind Regards,
MoR
Where is my router?
24-07-2020 1:14 PM
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I applied to upgrade from broadband to fibre and had an email to tell me the switch would take place on the 28th. I've paid to have the new router shipped to me but have received no further information about dispatch of my router. It's to my understanding that I should receive the router before my upgrade is in place?
Can I have some confirmation that I will be receiving my router before my internet is upgraded?
Thank you
Where is my router?
25-07-2020 2:41 PM
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Hi
I applied to upgrade from broadband to fibre and had an email to tell me the switch would take place on the 28th July. I've paid to have the new router shipped to me but have received no further information about dispatch of my router. It's to my understanding that I should receive the router before my upgrade is in place?
Can I have some confirmation that I will be receiving my router before my internet is upgraded?
Thank you
Re: Where is my router?
27-07-2020 11:49 AM
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Re: Where is my router?
28-07-2020 8:23 PM
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Moderators Note
Multiple threads merged from same OP on same topic.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: fibre upgrade due today but hasn't happened. no router.
31-07-2020 9:41 AM
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No router, no update.
Re: fibre upgrade due today but hasn't happened. no router.
04-08-2020 11:56 AM
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Re: fibre upgrade due today but hasn't happened. no router.
06-08-2020 7:19 AM
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Re: fibre upgrade due today but hasn't happened. no router.
06-08-2020 7:52 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
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