fibre broadband order

[#1]

I have ordered broadband and phone from Plusnet on 10th and my order is stuck on the "activating your line" stage. can anyone advise if this is normal as I haven't received the router either. also it is meant to go live on the 21st if that makes any difference.

[#2]

21st Jan 2019

Joking aside, mine took about a month, from the date of order. depends what work needs to be done, I needed a phone line installed, so required an engineer.

All the best

[#3]

Hi @louiswood,

Thanks for getting in touch and I am sorry if you have been waiting for confirmation of your order details.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch
 

[#4]

it states on the support ticket that you have reraised the order again. i still want them to come and install the line this Friday as per my order. it also states that plusnet were aware of an issue on the 10th but didnt do nothing about the issue. i want to know what will be done about this.

thanks louis

[#5]

Hi @louiswood, I have checked your account and provided you with an update on your orders here

 If you have any questions please feel free to get back to us.

[#6]

can I not get it sooner than the 4th as it was meant to be installed on the 21st. this is not filling me with confidence in Plusnet as a service provider.   

[#7]

Moderators Note

This topic has been moved from Fibre to My Orders 

[#8]

Hi there, I've just added a further response to your account. You can access that using the same link that we've given in previous replies here.