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do i need to be in for engineer visit?

redronkers
Newbie
Posts: 1
Registered: 03-11-2016

do i need to be in for engineer visit?

fibre optic broadband due to be connected tomorrow. this is the first time we will have fibre optic. do we need to be in for the engineer visit? its supposed to be between 8-1 tomorrow but need to know if i need someone in while i do the school run.
thanks in advance
2 REPLIES
RealAleMadrid
Seasoned Pro
Posts: 512
Thanks: 176
Fixes: 9
Registered: 07-07-2009

Re: do i need to be in for engineer visit?

Looks like no PlusNet reps have spotted your post, assuming you are having FTTC installed the engineer does not visit the house, the changes are done externally. It is called a self install. Just connect your VDSL2 modem to the BT socket  (with a filter if you do not already have a filtered faceplate)  Hope this helps.

Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 743
Fixes: 165
Registered: 25-03-2015

Re: do i need to be in for engineer visit?

Welcome to the community forums @redronkers.

 

Apologies this wasn't responded to yesterday, however the advice given by RealAleMadrid is correct. You should not need to be available for the fibre to be activated.

 

I'm not entirely sure why you've been advised 8am-1pm, but the orders (Both the phone and broadband) could complete any time up until midnight tonight.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team