Thanks for getting in touch and I'm glad to hear you are all up and running.
Could you advise if you took this offer up through an affiliate website or directly through our Sales Department? If affiliate can you advise which.
I have looked into the code applied on your account, it is from an affiliate party.
You will have to get in touch with the 3rd party website, to look into your cashback offer.
I do apologise for any inconvenience caused by this.
Should you require any further assistance, please do get back in touch with us.