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can i return an uneeded router for a refund?

rbn
Hooked
Posts: 6
Thanks: 10
Registered: ‎12-08-2020

can i return an uneeded router for a refund?

Just moved to Plusnet, activated today, and working well.

I don't require the plusnet router I was sent, as I have my own modem and separate router (a synology 2600ac) which works much better. I have not opened the plusnet router which is still sealed.

I did raise a support question about this, but have received no reply. (#204726197)

Can I return it for a refund?

5 REPLIES 5
198kHz
Hero
Posts: 4,967
Thanks: 1,729
Fixes: 31
Registered: ‎30-07-2008

Re: can i return an uneeded router for a refund?


@rbn wrote:

Can I return it for a refund?


Doesn't seem likely, given that it's free in the first place.

 

You can request a post-paid bag to return it - otherwise keep it as a spare.

 

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Mustrum
Community Veteran
Posts: 2,407
Thanks: 532
Fixes: 53
Registered: ‎13-08-2015

Re: can i return an uneeded router for a refund?

However if you ever have a fault, you will not get support from PN on your current setup - why not keep ot just in case.....

Bill_C
Dabbler
Posts: 24
Registered: ‎19-07-2020

Re: can i return an uneeded router for a refund?

Just stick it in the back of a drawer and forget about it, it's good to have a spare just in case.

rbn
Hooked
Posts: 6
Thanks: 10
Registered: ‎12-08-2020

Re: can i return an uneeded router for a refund?

I already have several spare routers!
rbn
Hooked
Posts: 6
Thanks: 10
Registered: ‎12-08-2020

Re: can i return an uneeded router for a refund?

Yes that is what I have done.