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broadband installation problems

FIXED
afro2412
Newbie
Posts: 3
Registered: ‎27-06-2017

broadband installation problems

My order was meant to complete yesterday and my phone works but now I have no internet, I cant get through on the phone as its a 30 minute wait. When will my broadband work???
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: broadband installation problems

Fix

Hi there,

 

It appears your orders are complete. I've just activated your account so if you set up your router you should be good to go.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
afro2412
Newbie
Posts: 3
Registered: ‎27-06-2017

Re: broadband installation problems

Its still not working and the automated service is still saying its not up and running yet. I rely on the internet for study, I need it working ASAP
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: broadband installation problems

Checking your account, it looks like you're online since making this post?

 

Let us know if you have any problems.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
afro2412
Newbie
Posts: 3
Registered: ‎27-06-2017

Re: broadband installation problems

Yeah its all working now thank you
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: broadband installation problems

Glad to hear that, thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet