broadband activated, but it won't take my username
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broadband activated, but it won't take my username
22-01-2018 11:54 PM
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Re: broadband activated, but it won't take my username
23-01-2018 1:58 AM
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Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: broadband activated, but it won't take my username
23-01-2018 12:55 PM
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Welcome to the community forums @locusedits
It looks like your account wasn't activated until a couple of hours after you posted this.
Mind sending me a PM with a copy of the text message you've received?
As I'm interested in passing feedback to the relevant team to investigate this.
Sorry for the inconvenience caused. -Anoush
Re: broadband activated, but it won't take my username
23-01-2018 2:24 PM
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Hey It's activated now! glad my router isnt broken or anything.
I got a text that my line was activated but I was told that the broadband activates along with the phone line. When I tried to connect with the setup email, internet worked I had connection it was just really poor. But this morning got another second email that it activated.
Re: broadband activated, but it won't take my username
23-01-2018 2:26 PM
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I'm glad to hear that. Apologies for the confusion caused.
It seems that we could've been a bit clearer in the first text message we sent out.
All's well that ends well though, how's your connection since it went live?
Re: broadband activated, but it won't take my username
23-01-2018 2:29 PM
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Well it was great this morning 20ms 75Mb download and 18Mb upload
But now I'm testing it and I'm only getting 54ms 4Mb download and 8Mb upload...
Did another test and its 84ms 3Mb download and 6Mb uplaod.......
Re: broadband activated, but it won't take my username
23-01-2018 2:37 PM
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Ok it looks like it's same as t his morning. I was just downloading something in the background I didn't notice that caused the speed test to be that low.
Re: broadband activated, but it won't take my username
24-01-2018 4:46 PM
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