activation

[#1]

@Townman 

That would be true if our automated system said that date but as it happens I did and I try not to be confusing.

@sarahnicolson 

Having said that, I can see your broadband order completed in the early hours and account activated at 06:12

Looking at your connection you appear to be up and running now 

[#2]

@Gandalf have the system notices changed? The complaint often raised was that the system emails stated “up to midnight on the date after the planned switch” which is 00:00 on the specific date not the common understanding of midnight which is at the end of said date.

[#3]

@Townman That's still correct but the system didn't say that, I did.

@Gandalf wrote:

From what I can see your broadband order's not yet completed with our suppliers, but this should go live on the 04/06/21 before midnight on the day. We'll email you once it has so you can setup your router afterwards.