activation
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- Re: activation
25-05-2021 9:05 PM
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Hello, I'm excited to get my new broadband with plusnet!
i have received my email & the updates i have received regarding the process have been amazing!
I'm so excited i just want to know it says it will be activated on the 27th
will it be midnight or a random time on the 27th
Fixed! Go to the fix.
25-05-2021 9:12 PM
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@net It can be any time up to midnight on the 27th, providing all goes well.
Re: activation
25-05-2021 9:48 PM
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Hello! Welcome aboard @net
Let us know if there are any issues on the day
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Re: activation
26-05-2021 12:38 AM
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Hello!
Sky seem to of cut off my connection a day before plusnet comes online is this normal?
Re: activation
26-05-2021 6:56 AM
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@net They shouldn't - but it is Sky.😁
Re: activation
26-05-2021 7:14 AM
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Hiya. I suspect the date of the 27th we’ve given means by midnight (00:00:00) which might actually be by 23:59:59 tonight so your broadband may very likely activate with us today shortly. Sorry for the break in service.
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Re: activation
26-05-2021 7:17 AM
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Confusing for a lot, @Anoush - but it is technology we're talking here.😀
Re: activation
02-06-2021 5:08 PM
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Re: activation
02-06-2021 5:17 PM
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Hi @sarahnicolson From what I can see your broadband order's not yet completed with our suppliers, but this should go live on the 04/06/21 before midnight on the day. We'll email you once it has so you can setup your router afterwards.
Re: activation
02-06-2021 5:19 PM
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Re: activation
02-06-2021 5:21 PM
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No problem @sarahnicolson let us know if there are further issues
Re: activation
04-06-2021 12:57 AM
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Re: activation
04-06-2021 2:34 AM - edited 04-06-2021 2:36 AM
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Your WiFi will be active as soon as you switch your router on, however your router will not be able to connect to the internet until the BT Openreach commissioning is completed and the account is activated, which can be at anytime up to the date and time already advised.
Note that midnight on the 4th June is two seconds after 23:59:59 on the 3rd of June!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: activation
04-06-2021 3:34 AM
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does that not mean it should already be activated?
Re: activation
04-06-2021 7:26 AM
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Are you sure it isn't?
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