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activation email for mastercard not received

rafsar2
Newbie
Posts: 1
Registered: ‎18-05-2019

activation email for mastercard not received

Hi

 

Its been over 10 days now since my activationof my broadband but i have not received the £75 mastercard activation email? Can you look into this please

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,335
Thanks: 5,961
Fixes: 997
Registered: ‎21-04-2017

Re: activation email for mastercard not received

Hi there.

I'm sorry to hear you've not received an e-mail to redeem your cashback.

I can see we've raised this to our billing team and we'll update you as soon as we know more, however I believe it may be related to This.

Apologies for the inconvenience.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team