activation email for mastercard not received

[#1]

Hi

Its been over 10 days now since my activationof my broadband but i have not received the £75 mastercard activation email? Can you look into this please

[#2]

Hi there.

I'm sorry to hear you've not received an e-mail to redeem your cashback.

I can see we've raised this to our billing team and we'll update you as soon as we know more, however I believe it may be related to This.

Apologies for the inconvenience.