Zero feedback from provisional team

[#1]

Hello

I ordered about 3 weeks ago as a new customer and the router was delivered fine. I believe the tenant at my new place denied the internet being swapped over even though i had told Plusnet a date of 3rd Dec.
So the order go cancelled I'm away and can't call, I've used live chat 3 times and they've me told me they will send an internal request to process it again as the tenant is now moved and out (20th nov)

Can someone please just help me become a customer ? There is a line already confirmed and I've been waiting a week for any feedback. I need the internet for work understandably it's important.

Thanks in advance.

[#2]

Hi @Sharkmilk, 

I'm really sorry to hear about the issues you have encountered at your soon to be new premises. 

I have provided detailed information for you via the link that can be followed here

Please let us know if there is anything else we may assist with as we are more than happy to help.