Well I followed through with a live chat today (live chat system wasn't working when I made my original post). Seems the best I can hope is that my box will be dispatched today, as if this were the day I originally ordered the item. Clearly my original forum post was not followed-up. With a following wind it might possibly arrive before Christmas.
I didn't find my live chat experience particularly satisfying, (I forbear from posting the transcript). Why connect with an Agent who has no power to prioritize the rectification of a mistake over an entirely new enquiry, nor to connect you with another person with more power to do so?
This delivery issue follows on from a problem in commissioning by FTTC upgrade which saw me completely without phone or broadband for two days, so I am not glowing with the service I have received from Plusnet recently.
I would have to conclude that you really need to phone Plusnet every day to remind them of what they are meant to be doing for you and to check if they have done it. It seems that they cannot be trusted to get on with anything under their own steam.
