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Wrong switching date

Ralphy22
Newbie
Posts: 4
Registered: ‎06-07-2020

Wrong switching date

Hi I signed up to switch from bt on Friday I put down the 22nd of July as the switch date as that's when my bt contract runs out I have since he had a message saying the switch will be on the 17th bt have also contacted me to say there Will be a charge for switching on the 17th I was to phone the provisioning team and they would change the date for me having made 3 attempts to call and spending 2hours on hold I have give up I am hoping someone on here might be able to help otherwise I may cancel and stick with bt. Thanks
4 REPLIES 4
Mav
Moderator
Moderator
Posts: 21,066
Thanks: 4,142
Fixes: 465
Registered: ‎06-04-2007

Re: Wrong switching date

Moderator's note(s):

Thread moved from Everything Else to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Ralphy22
Newbie
Posts: 4
Registered: ‎06-07-2020

Re: Wrong switching date

Thanks for moving the post but maybe a reply with some help might of been more useful . I didn't think posting on the forum would be much help clearly I was right.☹️
Strat
Moderator
Moderator
Posts: 30,999
Thanks: 3,670
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Registered: ‎14-04-2007

Re: Wrong switching date

@Ralphy22 

The Moderators on this forum are just customers volunteering their time with no access to Plusnet systems.

Customer and Forum Moderator. Windows 10 Firefox 96.0.1 (64-bit)


Ralphy22
Newbie
Posts: 4
Registered: ‎06-07-2020

Re: Wrong switching date

If there's nobody to help or offer advice what's the point forum ?