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Wrong number being transferred

Posts: 1
Registered: ‎13-09-2022

Wrong number being transferred

Hello, I placed a new broadband order two days ago and phoned in yesterday to request an altered start date. Date changed successfully but the agent said that there were two phone numbers registered to my address which was news to me - we have only ever used and been aware of one landline number which is the one we obviously needed to transfer. However I have gotten an email this morning stating that 'Your request to transfer [WRONG NUMBER] to Plusnet is due to happen on 24/10/2022.' 

How to I get this changed to the right number? I clearly stated the correct number when I was on the phone and was very clear that the other number was wrong and not in use by us. I assume my broadband will not work if the wrong number is transferred. I am very disappointed and need this resolved asap but don't know how to go about it as the order has already been placed. 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Wrong number being transferred

Hey @ldunn92,

I'm very sorry to hear about this. Once the take over orders have completed, we can then look at transferring the right number over. The number itself being different won't have any affect on the broadband orders, so there shouldn't be any conflict there - that being said, if you run into any issues at all, please let us know and we will be more than happy to help out wherever we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team