Wrong billing amount in order email
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Wrong billing amount in order email
09-02-2024 1:54 PM
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Hello,
I signed up for broadband for 12 months at £19.99 / month (a contract renewal, starting from 26th Feb), but I have received an order email stating the price will be £41.10:
We're sending this email to confirm the details of your new contract and special offer price.
Your special offer price
From 26/02/2024, your monthly subscription will be £41.10 for 12 months.
You have sent me a contract PDF ("PCI Terms & Conditions") stating the cost is £19.99, can you clarify that this is actually the case please.
Thanks
Re: Wrong billing amount in order email
10-02-2024 12:28 PM
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This is a issue we're aware of and investigating.
As soon as we know more we'll be in touch
Re: Wrong billing amount in order email
12-02-2024 10:55 PM
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I've got the same issue
Re: Wrong billing amount in order email
14-02-2024 11:28 AM
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Hi @cmbrown there is a known issue that we're aware of regarding emails showing the incorrect amount. We're working on this to get this resolved as soon as possible.
Re: Wrong billing amount in order email
22-02-2024 9:54 PM
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Any progress?
Re: Wrong billing amount in order email
24-02-2024 2:49 PM
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Re: Wrong billing amount in order email
25-02-2024 10:59 AM
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The offer I signed upto on feb11 was £23.50, and the original contract summary stated this.
The one you sent me is more expensive.....any reason? I was also sent a second one, that was even more expensive
Many thanks
Cynthia
Re: Wrong billing amount in order email
28-02-2024 10:01 AM
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It looks like this might be fixed!
My package details finally seem to be showing the correct details.
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