Wrong Reward Card Balance
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Wrong Reward Card Balance
28-10-2020 7:17 PM
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Re: Wrong Reward Card Balance
28-10-2020 8:59 PM
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Re: Wrong Reward Card Balance
28-10-2020 9:05 PM
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Hi,
I'm wondering if you took a snapshot of the screen showing the offer, or have a confirmation email from Plusnet mentioning the amount.
I think you might try contacting purecard.com.
Email info@purecard.com, Telephone 0344 800 6435*
Customer service agents are available 8am to 8pm, Monday to Sunday (excluding Christmas, boxing and New Year’s Day).
Address is:
Card Services, PO Box 1586, Westside, London Road, Hemel Hempstead, HP1 9SF
AND
https://blackhawknetwork.com/customer-support
It wouldn't cost much to send a registered letter to them....you've got a date-stamp and some proof of contact that way.
Good luck, keep me posted.
Re: Wrong Reward Card Balance
28-10-2020 9:44 PM
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Thanks for your suggestion Overscore.
Who would've thought I would need a screen shot of the reward card offer. Interestingly, Plusnet doesn't mention anything about the amount of the reward card in the confirmation emails. But they still have this information (https://www.plus.net/perks/); how much the reward card would be for different deals, and I am sure they know that it should've been £70 for unlimited fibre extra deal signed up in August.
So, my pure card account shows that Plusnet loaded the amount, which made me think that Plusnet can access and change/load the amount. I also found below topic, in which the staff member responded and confirmed that the amount was correct for the deal signed up.
https://community.plus.net/t5/My-Order/Reward-card-not-75/m-p/1772915#M16828
I will wait a response here until the end of this week, as it takes about an hour to contact them by phone.
Cheers, Kenan
Re: Wrong Reward Card Balance
28-10-2020 9:52 PM
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Hi Trudiefiona,
I wouldn't call it a trap, but it is true that system has problems.
I must say that I was almost forgetting about the reward card, and at the time I remembered (thankfully not long after the service was up and running), I immediately checked my junk email box, because I kind of guessed that it would go there. The email comes from no-reply@plusnetrewards.com and unfortunately it seems like a proper spam
If you are still within 2 months (maybe a bit more) of service start date, then you might still have a chance if you haven't checked your junk email.
All the best.
Re: Wrong Reward Card Balance
29-10-2020 2:30 AM
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Re: Wrong Reward Card Balance
29-10-2020 10:56 AM
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Hey there @kenan_isbilir, thanks for reaching out to us here.
I'm sorry you've had some trouble with the redemption of your cashback/reward card, I've checked over the account and provided a further response over a support ticket here for you.
Thanks.
Re: Wrong Reward Card Balance
06-01-2021 8:05 PM
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Hi All,
I just wanted to give an update on this in case someone might have the same issue.
After few discussion and conversation, I convinced the customer service that reward card balance was wrong
I initially thought it was supposed to be £70, but it turned out that at the time I signed up, the deal was actually £75.
So in the end, my account was credited total of £25. (First, £10 'as a gesture of goodwill' after posting this on here, and after insisting about the amount of £75, then an additional £15 later in the following month).
Thanks for all your help.
Kenan
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