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Would someone please clarify PN response on Question #149207165

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Gel
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Would someone please clarify PN response on Question #149207165

Question #149207165

++ PN Customer Support ++

I asked a specific question here re my migration of my BB & phone, but ticket closed and

last entry didn't answer my question, re extending phone provision after 9th June, until taken over. Undecided

Please advise.
Complication possibly because in this case I couldn't follow recommended advice & not advise the losing

provider (PN) because of financial penalty of not informing you within 14 days of price increase e mail.

Thanks.

 

14 REPLIES
Plusnet Help Team
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Re: Would someone please clarify PN response on Question #149207165

Hi Gerald, Sorry for the delay in responding, this is down to internal system issues, Having checked your account I can see that there is a pending cease on your broadband service for 09/06/17 but I am not showing a cease on your phone service, If you are switching to someone who is not on the BT network then they will not be able to take the phone service & that would need to be manually terminated by yourself by calling our Customer Options Team on 0800 432 0200 or 0845 140 6002, if however they are on the BT network then we have not received notice from them that you are switching and I would advise that you speak to them. If you need any further help then please let me know - Tony.

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 Tony C
 Plusnet Help Team
Gel
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Re: Would someone please clarify PN response on Question #149207165

Tony,

OK thanks for the clarification; I'm safe to leave things as they are by the sound of it, with new provider contacting
you later re phone take over. I just didn't want phone switched off on 9th June alongside the BB Smiley

For reasons I can't comprehend they're advising I can't order phone from them until day BB goes live.
(Given up trying to fathom logic of this).
Simple me was hoping would happen all at once, but as long as I have continuing service on BB & Phone, albeit

from 2 different providers for a short period, that's fine.

Plusnet Help Team
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Re: Would someone please clarify PN response on Question #149207165

They should be placing a simultaneous provide Huh

In regards to your account remaining open whilst your new provider take over the phone line, that should be fine.

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 Anoush Mortazavi
 Plusnet Help Team
Superuser
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Re: Would someone please clarify PN response on Question #149207165

Hi Gel

 

Is the new provider Origin Broadband by any chance ?

 

Regards

Mike

Mike
Plusnet Help Team
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Re: Would someone please clarify PN response on Question #149207165

Hi We don't have details who your transferring to, you should know your new company - Tony.

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 Tony C
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Gel
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Re: Would someone please clarify PN response on Question #149207165

Gel
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Re: Would someone please clarify PN response on Question #149207165

Plusnet Help Team
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Re: Would someone please clarify PN response on Question #149207165


Gel wrote:

Latest PN update on Question 149101975 is not encouraging.


Leave this with me Gel, I'll check this out first thing tomorrow for you.

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 Anoush Mortazavi
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Gel
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Re: Would someone please clarify PN response on Question #149207165

Plusnet Help Team
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Re: Would someone please clarify PN response on Question #149207165

Fix

Apologies for the ticket response you've received, we'll monitor your account and make sure it remains open until both services are migrated over.

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 Anoush Mortazavi
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Gel
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Re: Would someone please clarify PN response on Question #149207165

ADSL (only) migrated away on 9th but just got invoice for next period which includes BB provision?   Sad

87216117

 

 

Plusnet Help Team
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Re: Would someone please clarify PN response on Question #149207165

We're monitoring it for you and if there are charges applied we'll refund them.

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 Matthew Wheeler
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Gel
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Re: Would someone please clarify PN response on Question #149207165

Thanks again; I think this one too is odd as it refers to cancellation charge.

87215308 £6.50 £6.50 09/06/2017 Pending Anytime Cancellation Charges

 

 

Plusnet Help Team
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Re: Would someone please clarify PN response on Question #149207165

It looks like the system generated a separate invoice for your call package. Apologies for the confusing name.
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 Anoush Mortazavi
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