Would someone please clarify PN response on Question #149207165
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10-05-2017 1:23 PM
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Question #149207165
++ PN Customer Support ++
I asked a specific question here re my migration of my BB & phone, but ticket closed and
last entry didn't answer my question, re extending phone provision after 9th June, until taken over.
Please advise.
Complication possibly because in this case I couldn't follow recommended advice & not advise the losing
provider (PN) because of financial penalty of not informing you within 14 days of price increase e mail.
Thanks.
Contact/Chat : CHAT service often suspended though!
BT Wholesale Speed Test:
PN Network Status:
Land Line Connection_Troubleshooter:
Fixed! Go to the fix.
Re: Would someone please clarify PN response on Question #149207165
10-05-2017 1:48 PM
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Hi Gerald, Sorry for the delay in responding, this is down to internal system issues, Having checked your account I can see that there is a pending cease on your broadband service for 09/06/17 but I am not showing a cease on your phone service, If you are switching to someone who is not on the BT network then they will not be able to take the phone service & that would need to be manually terminated by yourself by calling our Customer Options Team on 0800 432 0200 or 0845 140 6002, if however they are on the BT network then we have not received notice from them that you are switching and I would advise that you speak to them. If you need any further help then please let me know - Tony.
Re: Would someone please clarify PN response on Question #149207165
10-05-2017 3:15 PM
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Tony,
OK thanks for the clarification; I'm safe to leave things as they are by the sound of it, with new provider contacting
you later re phone take over. I just didn't want phone switched off on 9th June alongside the BB
For reasons I can't comprehend they're advising I can't order phone from them until day BB goes live.
(Given up trying to fathom logic of this).
Simple me was hoping would happen all at once, but as long as I have continuing service on BB & Phone, albeit
from 2 different providers for a short period, that's fine.
Re: Would someone please clarify PN response on Question #149207165
10-05-2017 3:28 PM
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Re: Would someone please clarify PN response on Question #149207165
10-05-2017 4:07 PM
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Hi Gel
Is the new provider Origin Broadband by any chance ?
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Would someone please clarify PN response on Question #149207165
10-05-2017 4:55 PM
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Hi We don't have details who your transferring to, you should know your new company - Tony.
Re: Would someone please clarify PN response on Question #149207165
10-05-2017 7:48 PM
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Latest PN update on Question 149101975 is not encouraging.
Re: Would someone please clarify PN response on Question #149207165
10-05-2017 7:49 PM
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Re: Would someone please clarify PN response on Question #149207165
10-05-2017 7:56 PM
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@Gel wrote:
Latest PN update on Question 149101975 is not encouraging.
Leave this with me Gel, I'll check this out first thing tomorrow for you.
Re: Would someone please clarify PN response on Question #149207165
11-05-2017 7:11 AM
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11-05-2017 8:45 AM
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Re: Would someone please clarify PN response on Question #149207165
10-06-2017 1:57 PM
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ADSL (only) migrated away on 9th but just got invoice for next period which includes BB provision?
87216117
Re: Would someone please clarify PN response on Question #149207165
10-06-2017 4:36 PM
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Re: Would someone please clarify PN response on Question #149207165
10-06-2017 5:08 PM
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Thanks again; I think this one too is odd as it refers to cancellation charge.
87215308 | £6.50 | £6.50 | 09/06/2017 | Pending | Anytime Cancellation Charges |
Re: Would someone please clarify PN response on Question #149207165
15-06-2017 12:36 AM
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