Worried about my line activation

[#1]

Hello - I had my old Plusnet account cancelled and set up a new one on the 2nd of February.

It's been 15 working days since then, and I'd like to avoid any problems with my internet, since the old Plusnet account has now been closed (We've still got internet, oddly).

Could you check the status of my order? The Order Tracker feature on the website has been on "Activating your line" all this time.

[#2]

Hi there, Sorry to see there's been some issues with this. I've not been able to find the old account on our system for some reason. Could you send me a PM with the username please? I suspect the old one hasn't been ceased for some reason which need to be done first before we can provide a new account on the same line. 

[#3]

I’ve sent you a direct message.

[#4]

Hi there, 

I've just updated a query on your account about this. I'm unable to elaborate on the exact details of what's happened here due to it relating to account sensitive information. Here's a direct link to the ticket: 

https://www.plus.net/wizard/?p=view_question&id=187768840