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Will we ever get broadband???

EmmaG
Newbie
Posts: 3
Registered: ‎16-11-2018

Will we ever get broadband???

Moved house last week. Broadband should have originally gone live on Tuesday but after chasing I was told the order was messed up and hadn’t been processed. Phoned numerous times as spent around 3 hours on the phone. Eventually get told it’ll go live today but still nothing! Getting beyond a joke now!!
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8 REPLIES 8
EmmaG
Newbie
Posts: 3
Registered: ‎16-11-2018

Re: Will we ever get broadband???

Can someone advise what’s going on? Why is this process proving so difficult? I am really shocked at the poor level of customer service!
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Will we ever get broadband???

Hello @EmmaG

 

I am deeply sorry about the delay in connecting your broadband services at your new home address.

 

I have responded to your query via a ticket. You can view my response by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

 

Mav
Moderator
Moderator
Posts: 20,498
Thanks: 3,831
Fixes: 428
Registered: ‎06-04-2007

Re: Will we ever get broadband???

Moderator's note:

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Jarryd
Dabbler
Posts: 19
Registered: ‎02-11-2018

Re: Will we ever get broadband???

I'm in the same situation it has now been a month for me!!
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Will we ever get broadband???

Hi @Jarryd

 

I'm really sorry about the problems you're having. It's being picked up on your dedicated thread

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
EmmaG
Newbie
Posts: 3
Registered: ‎16-11-2018

Re: Will we ever get broadband???

Can I have an update please? Will we be getting the internet today?? We cannot accept any further delays!!
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phillmobile
Hooked
Posts: 7
Registered: ‎01-10-2018

Re: Will we ever get broadband???

Your lucky, i ordered on the 7th September still waiting

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,129
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Will we ever get broadband???

@phillmobile I'm sorry to hear this.

We've just updated the open question on your account which you can view here

Let us know once you've responded and we'll get that booked in.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team