Will anybody ever answer the phone?
16-10-2020 4:02 PM - edited 16-10-2020 4:03 PM
I'm sick of this. I need to amend my new residential phone/fibre order.
I've been on hold for an eternity. 15 minutes first time, after the 'join plusnet' person decided to transfer me to the 'correct department.' I gave up and hung up after listening to the same pop music for 15 minutes.
I called back. After approx 20 minutes of the same repetitive [-Censored-] music, somebody answered but after checking my username, said he was business and would have to pass me to residential. I had pressed "1 for residential" at the beginning of the call on the IVR so not my problem. He said I shouldn't have to wait long as he would transfer me directly. That was 10 minutes of [-Censored-] music ago (up to 32 minutes on this second phonecall as I write).
At this rate I would probably sooner just cancel the order and go elsewhere, or just cancel and place a fresh order through the website myself because your staffing is an absolute joke.
Re: Will anybody ever answer the phone?
Someone's answered at the 48 minute point.
Only 1hr3 to start to speak to somebody then.
I'm a plusnet dealer and have loads of my business customers on with Plusnet. I've always said to people the service is generally good, but residential support can be a nightmare with call times. I shall emphasise that more so in future.
and that fricking music. Not even a Yorkshire man telling you that they're sorry any more.