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Will I ever get activated?

Missbluecat
Interested
Posts: 1
Registered: ‎18-06-2019

Will I ever get activated?

So I joined Plusnet at the end of May, phone line was connected yesterday (17/06) and was told broadband would be connected today (18/06) so I’ve waited all day, still no connection, so I phone only to be told that it could take 1 to 2 weeks!! Why the hell was I not kept updated if any problems? Seriously wishing I’d never joined! I’m now being charged for a service I’m not getting and a service phone line) I don’t want! Is it normal from this company?Huh
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,435
Thanks: 6,262
Fixes: 1,454
Registered: ‎11-01-2008

Re: Will I ever get activated?


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Will I ever get activated?

Hi @Missbluecat sorry for the delay with your broadband order. I can see that since this post you have been in touch with us by phone to discuss this. Please see the relevant ticket with all of the information relating to your complaint here

 

If you have any questions or concerns please feel free to get back to me.