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Why is switch taking so long?

maverick120
Newbie
Posts: 2
Thanks: 1
Registered: 3 weeks ago

Why is switch taking so long?

Hi got my welcome to Plusnet email on the 26/3/2021 how come it's now the 14/04/2021 and my order is still processing?

 

I've never known it to take this long when I've switched providers before.

 

I'm now out of contract with my current provider so my monthly charge has gone up and it's now costing me money.

 

Thanks

2 REPLIES 2
maverick120
Newbie
Posts: 2
Thanks: 1
Registered: 3 weeks ago

Re: Why is switch taking so long?

Anyone????

 

Beginning to think switching to Plusnet wasn't the smartest move I could have made.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,630
Thanks: 6,150
Fixes: 1,018
Registered: ‎21-04-2017

Re: Why is switch taking so long?

Thanks for your post @maverick120 

I'm sorry for the delay with your order. Unfortunately our systems weren't able to automatically process your order and we hadn't manually picked up on it on this occasion but I've submitted the order to our suppliers now. 

We should be able to confirm your transfer date within the next 2 to 3 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team