Why is my order taking so long?

[#1]

I ordered PlusNet on 5th January (I’m being charged a monthly rate from the 10th, which I find slightly cheeky). I was told on the phone that my phone line would be a few days and my internet would be working within the next week.

So after a period of no communication, I get a setup date of 23rd January? I was told this would be due to engineer availability, which is confusing as I was told over the phone I already have a line and so this would save me time.

I need the Internet for my work so this is incredibly inconvenient. Why is it taking so long, when I am already paying a monthly rate for a service I have no access to?

[#2]

Thanks for getting in touch.

Unfortunately the delay is due to engineer availability to complete the work at the cabinet to give you a fibre connection

I'm afraid there isn't anything we can do regarding this