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Why is my order taking so long?

dgjennings
Newbie
Posts: 1
Registered: ‎16-01-2019

Why is my order taking so long?

I ordered PlusNet on 5th January (I’m being charged a monthly rate from the 10th, which I find slightly cheeky). I was told on the phone that my phone line would be a few days and my internet would be working within the next week.

So after a period of no communication, I get a setup date of 23rd January? I was told this would be due to engineer availability, which is confusing as I was told over the phone I already have a line and so this would save me time.

I need the Internet for my work so this is incredibly inconvenient. Why is it taking so long, when I am already paying a monthly rate for a service I have no access to?
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,129
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Why is my order taking so long?

Thanks for getting in touch.

Unfortunately the delay is due to engineer availability to complete the work at the cabinet to give you a fibre connection

I'm afraid there isn't anything we can do regarding this

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team