Why has my order been cancelled?

[#1]

Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved.

Now what? Cant speak to anyone it seems either via phone (have to wait an hour!), email or chat.

Not a good start! 

[#2]

Also found this:

The order for this service has been rejected. Please see the install history tool for full details.

What is the 'install history' tool?

[#3]

Hi @davey1690

Thanks for getting in touch and I am sorry to see that there has been an issue with your order.

The install diary is an area within an account that details of the order can be found. This highlights the stages of the order to our Order Updates team.

I have checked through your account and can see that you have spoke with a colleague this morning. You can view the details here

I hope they answered all your questions, feel free to get back  in touch if you have any further.