Why cant things be easy? New line install gone wrong

[#1]

The 29th is the original required by date on the order. The standard lead time is 4 working days from when we placed it. But I can see the expedite was accepted and shortly completed (At 11:42) which is after the adviser sent you that response.

Apologies for the confusion caused. I'm just manually activating your account now on our side now.

[#2]

All done. I see a brief connection has come through to us:

Can you reboot your router and let us know how it goes?

[#3]

All sorted I am currently connected via the router. thank you very much

Thanks to you, to Paul, to Rebecca, and Sidrha and all you awesome customer service peeps who have been so pleasant and helpful every time I've harassed you about the delays and setup.

We're finally there

[#4 · Accepted solution]

Woo-hoo! And thanks for your kind words I'll make sure the feedback is passed onto them and their line managers.