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Why cant things be easy? New line install gone wrong

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Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Why cant things be easy? New line install gone wrong

So I was due to have my line installed today, but the engineer said that the cabinet is at maximum capacity and they needed send a planning team out to increase the capacity to get my line installed. Apparently he was told the wrong phone pole code or something.
Anyone had this happened them before, and if so how long did it take for everything to get on track? Been waiting weeks since my order for my line install date as it is, don't want to be waiting another few weeks for openreach to get their butts in gear, then to organise another line install date
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
18 REPLIES
harrow
Rising Star
Posts: 53
Thanks: 15
Registered: 03-01-2018

Re: Why cant things be easy? New line install gone wrong

I am sorry to say the delay is likely to be several weeks.

There will have to be an in depth double check of what is and is not working.

You mention you have experience of this happening before ?

A you in a virgin media area, can they provide service ?

PN, where did it all go wrong ?
Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Re: Why cant things be easy? New line install gone wrong

No, never had this happen before, was wondering if anyone else had and how long it took to sort out.

No, virgin media don't cover my area, sadly. Those speeds would have been nice.
The engineer knew what was wrong, there simply wasn't any cabinet space to hook my phone line up to
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
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Registered: 21-04-2017

Re: Why cant things be easy? New line install gone wrong

Welcome to the community forums @Rapthorne

I'm sorry to hear that things aren't going to plan. Leave this with me to look into when I'm back in the office tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
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Registered: 21-04-2017

Re: Why cant things be easy? New line install gone wrong

I've spoken to Openreach and they've advised me that the routing to the distribution point is incorrect. They're sending the order to a pair divert engineer to resolve this. We should know more on the 17th.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Re: Why cant things be easy? New line install gone wrong

Thanks for looking in to this for me. Disappointed it will take that long to sort, though. Then I assume several more week for them to try a line install again
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Why cant things be easy? New line install gone wrong

No problems. We should be able to request an expedited install appointment due to the delays on the order.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Re: Why cant things be easy? New line install gone wrong

Awesomesauce. I have full faith in you, it's openreach I'm not too sure on. Thanks do much for the help.
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Why cant things be easy? New line install gone wrong

No problems, fingers crossed things move forward next week!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Re: Why cant things be easy? New line install gone wrong

Another line install, another openreach issue.

 

Underground work now needs to be carried out, but this post is an "openreach smell like unwashed monkeys" post.

 

The customer service team, on the phone, chat and on the forums, have been an absolute delight, and I'm super happy with all the assistance PlusNet have given me so far. Keep up the good work, and thank you for being awesome in the face of the smelly Openreach.

 

♥♥♥

CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Why cant things be easy? New line install gone wrong

It looks like things are moving forward now as your phone order has completed.

And we've placed your broadband order. We'll confirm the completion date soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Re: Why cant things be easy? New line install gone wrong

Hopefully *very* soon? Wink <3
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Why cant things be easy? New line install gone wrong

Our suppliers have accepted the expedite request for your broadband order and passed it onto Openreach, requesting the 25th. They've not had confirmation back yet so the work might not go ahead tomorrow.

 

But we'll chase this up if we need to.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Re: Why cant things be easy? New line install gone wrong

Awesomesauce, thank you. You guys have been fantastic
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Rapthorne
Grafter
Posts: 25
Thanks: 11
Registered: 11-01-2018

Re: Why cant things be easy? New line install gone wrong

Just got a ticket update and now my order is going to complete on the 29th, despite being told it would happen today? Getting slightly frustrated now. Undecided I realise it's probably beyond plusnet's power to do anything about it, but being told it will happen today and now having to wait until Monday is a tad blargh Sad

CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite