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Why aren't tickets getting updated?

Posts: 1
Registered: ‎02-10-2018

Why aren't tickets getting updated?

I arranged to move broadband and take PlusNet phone on 10 September. Whilst the phone line appeared to be activated on 25 Sep (the move date) I have had absolutely zero response or status update about broadband. This is utterly frustrating. Every time I call I'm told it will be a 20-30 minute wait, time I do not currently have.

PlusNet claim an average response time to tickets of ~14 hours. I raised a new ticket (183108410) on 29 Sep and still awaiting a response, that's now over 72 hours and even earlier tickets I have raised queries on have gone unanswered.


Please would someone respond and update me on what is going on and when I can expect broadband to be active!

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Why aren't tickets getting updated?

Hi there,


I am truly sorry for the delay in response. I understand your frustration and I really do apologise for this.


From looking into your account, I can see that you've spoke with an agent today regarding your query. You can view this here


I apologise once again for any inconvenience caused and I appreciate your patience.


Should you have any further questions, please get in touch.


Thank you,