Hello,
So we moved home 14th July. I called plusnet on 6th July to say we are moving and i would really want everything up and running as soon as possible.
I was told on the phone it should only take 10 days to get it up and running so i wont have much downtime, which was ideal as i do work from home allot.
I then get an email saying that an engineer needs to come out and install a line.... the date got confirmed and a time slot 8am -1pm. At 2pm im still waiting so i decided to check my plusnet emails to see if there was an update.
Oh there was! to say that the Engineer work is now complete and no visit was needed.... A bit peeved because i was waiting in for an engineer and no-one had the decency to call me to let me know but i thought, bite the bullet, it all done now!
I called plusnet and they informed me that they have got to wait for TAGS to update which should take 24 hours and then they can place my fibre order! ( i thought this was already done ).
3 days later and tags had updated and they can now place my fibre order..... I called again to be told that im at the final hurdle now and they will text me an activation date. I thought this is it, its all over, not impressed with the customer service but at least we have a date on the way!
3 days later again - i hadn't heard a thing! i called up to be told that the activation date had only just come through and will be 30th AUGUST!!!
I was told that its the soonest BT openreach can get to the cabinet to activate it.
This is very poor from Plusnet and i haven't been very impressed at all! especially when they decided to take £32.00 out of my bank for a service i haven't even had!!!
Surely plusnet need to put pressure on BT to get this resolved sooner....IF ( a big if ) we do go live on 30th August, that would of been a month and a half just to get the internet installed!!!!
I look forward to your reply
Moderator's note by Mike (Mav): Avoidance of swear filter in title edited as per Forum rules.
