Where’s my router

johnfield2557 · ‎01-05-2020

I signed up for super fast broadband a couple of weeks ago and my internet was cut off last Thursday, they’d not sent out the new router. I made contact Friday and was told it would be first class and take 3 working days. I now find out I was fobbed off! The email subsequently informed me it was 3-5 working days if you’re lucky.

I am currently trying to work from home and have been without internet for 9 days now!

I try to ring customers services and it’s a half hour wait!

This is insane! Please sort this out!

Has anyone else had this problem!

I ordered an item from amazon yesterday and it arrived today! Why does it take more than 7 days to get a router!

Thank you,

John

Strat · ‎14-04-2007

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

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MatthewWheeler · ‎01-01-2012

Thanks for getting in touch @johnfield2557

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Matthew Wheeler
Plusnet Help Team

Where’s my router

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