Showing results for 
Search instead for 
Did you mean: 

Where’s my router

Posts: 1
Registered: ‎01-05-2020

Where’s my router

I signed up for super fast broadband a couple of weeks ago and my internet was cut off last Thursday, they’d not sent out the new router. I made contact Friday and was told it would be first class and take 3 working days. I now find out I was fobbed off! The email subsequently informed me it was 3-5 working days if you’re lucky.

I am currently trying to work from home and have been without internet for 9 days now!

I try to ring customers services and it’s a half hour wait!

This is insane! Please sort this out!

Has anyone else had this problem!

I ordered an item from amazon yesterday and it arrived today! Why does it take more than 7 days to get a router!

Thank you,

Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Where’s my router

Moderators Note
This topic has been moved from ADSL Broadband to My Order.



Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Where’s my router

Thanks for getting in touch @johnfield2557

From what I can see you've received this now and you're online?

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team