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Where's my Broadband

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Newbie
Posts: 3
Registered: 2 weeks ago

Where's my Broadband

Signed up 18th Sept for fibre and phone, neither is yet activated

 

Activation date requested : 2nd October 

Status : Order processing 

No Router delivered

Yet first payment taken on 22nd sept ?Huh

 

No reply to Customer services Email and Can't get through on the phone.

 

I see from other posts this isn't a one off. What's going on ?

 

Bizarre. 

 

 

2 REPLIES 2
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Newbie
Posts: 3
Registered: 2 weeks ago

Re: Where's my Broadband

Managed to finally get through to customer services.

 

Seems like the order was 'cancelled' as per some others. 

So the process has started over again i.e. another 10+ day wait.

The payment taken last month is deferred until the service is running.

 

It's not ideal but worth persevering on the phone / on hold if you can ( 35 minute wait today ). They are helpful once you get through. 

Highlighted
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Where's my Broadband

Just to close this off..

 

Finally got sorted today.

 

20 days late but its in and working. 

 

Openreach engineer in house for 10 minutes then 10 minutes @ fibre cabinet.

 

been on and off today but to be expected with new setup. Hopefully no more issues.