Where's my Broadband

[#1]

Signed up 18th Sept for fibre and phone, neither is yet activated

Activation date requested : 2nd October 

Status : Order processing 

No Router delivered

Yet first payment taken on 22nd sept ?

No reply to Customer services Email and Can't get through on the phone.

I see from other posts this isn't a one off. What's going on ?

Bizarre. 

[#2]

Managed to finally get through to customer services.

Seems like the order was 'cancelled' as per some others. 

So the process has started over again i.e. another 10+ day wait.

The payment taken last month is deferred until the service is running.

It's not ideal but worth persevering on the phone / on hold if you can ( 35 minute wait today ). They are helpful once you get through. 

[#3]

Just to close this off..

Finally got sorted today.

20 days late but its in and working. 

Openreach engineer in house for 10 minutes then 10 minutes @ fibre cabinet.

been on and off today but to be expected with new setup. Hopefully no more issues.