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Where is router?

FIXED
ronniepovey
Hooked
Posts: 9
Thanks: 1
Registered: ‎09-06-2021

Where is router?

Hi. My broadband is due to go live on Friday but on the order status the router still says that the order hasn't been placed. My daughter in law had the same issue and said it was a glitch and the order was placed manually. Could someone please help. Thank you.
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,296
Thanks: 9,208
Fixes: 1,478
Registered: ‎21-04-2017

Re: Where is router?

Fix

Thanks for your post @ronniepovey and welcome to our Community Forums.

We'd normally order a router a few days before an activation date so it arrives just in time, but I've manually placed the order now so you should get it sooner. 

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ronniepovey
Hooked
Posts: 9
Thanks: 1
Registered: ‎09-06-2021

Re: Where is router?

Thank you Anoush. My daughter in law said you helped her a lot, so I'm glad you picked up the question.😁 That is spooky 😂. I'll keep my eye out for it. It was my daughter in law who recommended Plusnet to me to change too, so happy days! Many thanks, Ron.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,296
Thanks: 9,208
Fixes: 1,478
Registered: ‎21-04-2017

Re: Where is router?

Haha awesome, no problem Ron and welcome aboard! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team