Where is openreach? Why is the Plusnet number down?

[#1]

I'm quite prepared to face the fact that Plusnet won't know, but ultimately everything on Openreach just tells you to contact your provider and there is no other avenue to ask. 

I didn't hear about the big mobile outage until someone posted it further up this thread.  

I think the most likely reasons is the engineer couldn't find the house, it is problematic anyway especially as there are road closures nearby.  I did raise the concerns with the person who called me to check the appointment was OK but he basically said don't worry, they'll call you if they have any problem. 

Now if their mobile phone didn't work that might be an explanation...

[#2]

In some cases calls to 999 were failing on landlines *and* mobile phones. These failures were reported by emergency services themselves.

[#3]

An update to my escalation was given at 20:35 advising that the support phone system had been restored 15 minutes previously.

[#4]

@hellfleet1 

Any update on the Open Questions on your PN account?

If not, you'll need to phone support to find out what's going on.

Brian

[#5]

I spoke to PN support today.  
There is nothing from Openreach explaining why they didn't show up.
They've attempted to rebook an expedited appointment.   Fingers crossed for round 2. 

[#6]

@hellfleet1 dont forget you should be entitled to automatic compensation for both the missed appointment and the delay in starting the service

https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know

[#7]

Thanks. I wasn't aware of that