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Where is my router

FIXED
steemalco
Newbie
Posts: 3
Registered: ‎21-05-2021

Where is my router

Due to change to fibre on28/5/21 with a new router. Still waiting for both to happen. No router or fibre.

5 REPLIES 5
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Where is my router

Moderators Note
This topic has been moved from Plusnet Feedback to My Order.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
steemalco
Newbie
Posts: 3
Registered: ‎21-05-2021

Re: Where is my router

Thanks for moving it to the correct location.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Where is my router

Fix

Thanks for your post @steemalco 

I can see one of my colleagues has picked up the ticket 214775338 you've raised and progress your fibre order manually to our suppliers. Having checked the order now I can see the service is due to go live on the 10th before midnight.

We'll post your new router out to you before this happens.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
steemalco
Newbie
Posts: 3
Registered: ‎21-05-2021

Re: Where is my router

Thanks for the router router information.

I also need help on another matter. I cannot communicate verbally due to cancer treatment and this is a permanent condition. How can I deal with Plusnet without using the telephone?

Thanks 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Where is my router

Thanks for getting back to me @steemalco

No problem, what do you need further help with?

Feel free to drop me a PM by going Here if you'd want to take it privately, or message us via Facebook/Twitter.

Also you can contact us through a text relay service, there's some more information Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet